Exchange Policy
We want you to feel confident in every SareeGenz purchase. If you need to request an exchange, please follow the process below so our team can review your request smoothly.
Exchange Overview
At SareeGenz, we understand that there may be situations where a customer wishes to request an exchange after receiving an order.
Customers who wish to request an exchange must contact the SareeGenz support team within the specified time period after delivery and provide the information and supporting proof required for the request to be reviewed.
Request your exchange within 48 hours
Exchange requests must be initiated within 48 hours after delivery of the product.
48-Hour Exchange Request Window
Customers wishing to exchange a product must initiate their exchange request within 48 hours after delivery.
To ensure that your request can be reviewed, please contact the SareeGenz support team as soon as possible after receiving your order if you believe an exchange is required.
Important: Please do not wait beyond the 48-hour period to contact us. Exchange requests should be initiated within 48 hours of delivery.
How to Request an Exchange
Customers who wish to request an exchange should follow the steps below.
Contact SareeGenz Support
Send an email to the SareeGenz support team at support@sareegenz.com to initiate your exchange request.
Explain the Reason for Exchange
Clearly explain the reason or justification for requesting the exchange. Please provide accurate and complete information so that our team can properly understand the issue.
Attach Supporting Images
Provide proper proof supporting the reason stated in your exchange request by attaching clear and relevant images to your email.
Submit Your Request Within 48 Hours
Make sure your email and supporting images are sent within 48 hours after the product has been delivered.
Justification & Supporting Proof
Every exchange request should include a proper justification explaining why the customer is requesting an exchange.
Customers must also provide proper proof supporting the stated reason by attaching relevant images to the exchange request email.
What to include in your email
Please clearly describe the reason for your exchange request and attach clear images that demonstrate or support the issue mentioned in your email.
Clear and relevant photographic proof helps the SareeGenz team understand the concern and review the exchange request appropriately.
Exchange Request Review
Once your exchange request is received, the SareeGenz team will review the information provided in your email, including the stated justification and attached images.
Customers are encouraged to provide complete and clear information at the time of submitting their request to help the team review the matter efficiently.
Please retain your order details and relevant communication regarding the exchange request until the matter has been resolved.
Contact Us
For exchange-related queries or to initiate an exchange request, please contact the SareeGenz support team.
We’re here to help.
Send your exchange request with a clear justification and relevant photographic proof, and our team will review the request.
Prantik, Ramchandrapur,
Kolkata, West Bengal 700104
Replies within 24 hours
Thank you for choosing SareeGenz. We appreciate the opportunity to assist you and want to make your shopping experience as smooth as possible.
SareeGenz — Tradition, Reimagined for Her.
