Delivery & Shipping Information
Important information
At SareeGenZ, we aim to deliver your order quickly, safely, and securely. All orders are processed within 1–3 business days after confirmation. Once shipped, you will receive tracking details via email and SMS so you can monitor your delivery in real time. Delivery timelines may vary depending on your location, product availability, and courier service conditions. During festive seasons, sale periods, or high-demand events, slight delays may occur. We request your understanding during such times. All orders are securely packed to ensure your saree reaches you in perfect condition.
Customs Clearance
For international orders, customs duties, taxes, and import charges (if applicable) are determined by the destination country and are the responsibility of the customer. These charges are not included in the product price or shipping fee. Customs processing times may vary from country to country and can sometimes cause delays beyond our control. We recommend checking with your local customs office for detailed information regarding import regulations and applicable charges before placing an international order. Any additional documentation required by customs authorities must be provided by the customer to avoid further delays in delivery.
Deliveries and Undeliverables
We partner with reliable courier services to ensure smooth and timely delivery. Standard delivery timelines within India typically range between 3–7 business days depending on your location. If an order is marked as undeliverable due to incorrect address, incomplete contact details, or repeated failed delivery attempts, it will be returned to us. In such cases, re-shipping charges may apply. Please ensure that your shipping address and contact number are accurate at the time of placing the order. If you notice any errors, contact us immediately at support@sareegenz.com so we can assist you before dispatch.
We aim to make your shopping experience smooth, transparent, and reliable from checkout to delivery. This page outlines everything you need to know about order processing, shipping timelines, tracking updates, and delivery policies. Whether you’re ordering within India or internationally, our goal is to ensure your SareeGenZ purchase reaches you safely and on time. Please review the information below for details on shipping charges, tracking support, and delivery guidelines.
Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery, please refuse the parcel and contact us immediately. If you accept the parcel, we recommend recording an unboxing video as proof in case of any claims. This helps us resolve issues quickly and fairly.
Delivery Address & Contact Accuracy
To ensure smooth delivery, please double-check your shipping address and contact number before completing your order. Incorrect or incomplete details may result in delays or failed delivery attempts. SareeGenZ is not responsible for delays caused by incorrect information provided at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the real-time status of your shipment. If you experience any issues with tracking updates, please contact us at support@sareegenz.com and our team will assist you promptly.
Shipping Charges & Delivery Options
Shipping charges, if applicable, are calculated at checkout based on your delivery location and selected shipping method. We may offer free shipping on selected promotions or minimum order values. Any additional services such as express shipping will be clearly displayed before payment confirmation. Final shipping cost is shown before you complete your order.