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About us

About

Our story

inspiring climate in the team

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99% of satisfied customers

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FAQ

Got questions? We’ve got answers.

How do I enter a shipping address?

You can enter your shipping address during checkout after adding items to your cart. Simply fill in your full name, complete address, landmark (if any), and a valid contact number. Please double-check all details before placing your order to avoid delivery delays. If you need to update your address after placing an order, contact us immediately at support@sareegenz.com before dispatch.

When will my credit card chrged?

Your credit or debit card will be charged immediately after your order is successfully placed and payment is confirmed. You will receive an order confirmation email once the transaction is completed. If the payment fails or is declined, the amount will not be charged. In case of refund approval, the amount will be credited back to your original payment method within the standard processing time defined by the card issuing bank.

How will the charge show up on my credit card?

The charge will appear on your credit card or bank statement under the name “SareeGenZ” or our registered payment processing partner. If you notice any unfamiliar charges, please contact us with your order details and transaction reference number so we can assist you quickly.

Why are you not accepting my card?

If your card is not being accepted, it may be due to insufficient funds, incorrect card details, expired card information, or bank security restrictions. Sometimes international transactions are blocked by banks for security reasons. We recommend checking with your bank or trying an alternate payment method. If the issue continues, feel free to reach out to our support number for assistance.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the real-time status of your shipment. If you do not receive tracking details within the expected dispatch timeline, please contact us and we will assist you promptly.

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We recommend recording an unboxing video as proof to help us resolve the issue quickly. Our team will review your request and guide you through the replacement or return process as per our policy.