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About

Our story

inspiring climate in the team

At SareeGenz, we believe a saree isn’t just six yards of fabric—it’s an emotion, a statement, and a legacy. But legacy doesn’t have to feel old-fashioned.
​We are bridging the gap between timeless Indian craftsmanship and contemporary styles. Whether you’re looking for a breath-taking silk classic for a wedding, a lightweight chic drape for a party, or a statement piece that turns heads, we curate designs that make you feel confident, graceful, and uniquely you.
​Step into your grace. Explore SareeGenz today. 

​Our customers love us for our unique designs, premium fabric quality, and seamless shopping experience. Your satisfaction is our absolute priority, from the moment you browse to the moment your package arrives

From our boutique straight to your doorstep. Every SareeGenz package is handled with utmost care and wrapped beautifully, ensuring that opening your new saree feels like opening a gorgeous premium gift. 

FAQ

Got questions? We’ve got answers.

How do I enter a shipping address?

You can easily add your shipping address during checkout after adding your favorite sarees to the cart. Simply provide your full name, complete address with a landmark, and a valid contact number.
​Please double-check your details before completing the order to avoid any delivery delays. Need to make a change? Contact us immediately at support@sareegenz.com before your package is dispatched! details before placing your order to avoid delivery delays. If you need to update your address after placing an order, contact us immediately at support@sareegenz.com before dispatch.

When will my credit card chrged?

Your card is charged immediately after you complete your checkout and your payment is authorized. An order confirmation email will be sent to you right away. If your transaction fails, you won’t be charged. Approved refunds are automatically sent back to your original payment method based on your bank’s standard timeline. Your credit or debit card will be charged immediately after your order is successfully placed and payment is confirmed. You will receive an order confirmation email once the transaction is completed. If the payment fails or is declined, the amount will not be charged. In case of refund approval, the amount will be credited back to your original payment method within the standard processing time defined by the card issuing bank.

How will the charge show up on my credit card?

The transaction will appear on your credit card or bank statement under the name “SareeGenZ” or our registered payment processing partner. If you notice any discrepancies or unfamiliar charges, please contact us immediately with your order details and transaction reference number so we can assist you right away.The charge will appear on your credit card or bank statement under the name “SareeGenZ” or our registered payment processing partner. If you notice any unfamiliar charges, please contact us with your order details and transaction reference number so we can assist you quickly.

Why are you not accepting my card?

Card declines can happen for several reasons, including incorrect entry of card details, expired card information, insufficient funds, or standard bank security blocks. Sometimes, banks flag unusual online transactions to protect your account. We recommend verifying your details, contacting your bank to clear the payment, or trying an alternate payment method. Feel free to contact our support team if the issue persists! If your card is not being accepted, it may be due to insufficient funds, incorrect card details, expired card information, or bank security restrictions. Sometimes international transactions are blocked by banks for security reasons. We recommend checking with your bank or trying an alternate payment method. If the issue continues, feel free to reach out to our support number for assistance.

CAN I TRACK MY ORDER?

Absolutely! Once your order is dispatched, we will instantly send a tracking link directly to your email or mobile number via SMS. You can use this link to check the real-time status of your shipment. If you haven’t received your tracking details within our expected delivery window, please reach out to us and our support team will assist you immediatelyYes, once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the real-time status of your shipment. If you do not receive tracking details within the expected dispatch timeline, please contact us and we will assist you promptly.

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

Your satisfaction is incredibly important to us. If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery.
​To help us resolve the issue swiftly, we kindly request you to record a continuous unboxing video when opening your package for the first time. Our customer care team will review your request immediately and seamlessly guide you through the replacement or return process as per our company policy.If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We recommend recording an unboxing video as proof to help us resolve the issue quickly. Our team will review your request and guide you through the replacement or return process as per our policy.

Shop with absolute Confidence at SareeGenz