Privacy Policy

1. Scope of This Privacy Policy

Welcome to SareeGenz. We are a modern saree brand created for women who love the timeless beauty of the saree while expressing their own contemporary style.

This Privacy Policy explains how SareeGenz (“SareeGenz”, “we”, “us” or “our”) may collect, use, disclose and protect personal information when you visit sareegenz.com , browse our products, place an order, contact us, or otherwise interact with our online services.

By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

2. Information We Collect

Depending on how you interact with SareeGenz, we may collect the following categories of information:

Information you provide directly

• Contact information: such as your name, email address, phone number and other details you provide when contacting us.
• Order and delivery information: such as your name, billing or shipping address, phone number and information needed to fulfil your purchase.
• Customer-support information: information you provide when you contact us about an order, product, delivery, return, refund, styling question or other enquiry.
• Communication information: information you provide when you subscribe to updates, promotions, offers or otherwise communicate with us.

Payment information

When you make a purchase, payment details may be processed by the payment service provider made available at checkout. Where a third-party payment provider is used, your payment information may be handled directly by that provider according to its own privacy practices. SareeGenz may receive transaction-related information necessary to confirm and fulfil your order.

Information collected automatically

When you browse our website, certain technical and usage information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location derived from technical information, and information about how you interact with the website.

3. How We Use Your Information

We may use information collected through our website for purposes including:

• Processing, confirming and delivering your orders.
• Providing customer service and responding to enquiries.
• Processing returns, refunds and other order-related requests.
• Communicating with you about your account, purchases, deliveries and other service matters.
• Improving our website, products, collections, services and customer experience.
• Understanding website usage, product interest and customer preferences.
• Sending promotional communications where permitted and where you have provided the appropriate consent or otherwise have a lawful basis for receiving them.
• Preventing fraud, misuse, security incidents and other potentially harmful activity.
• Complying with applicable laws, regulations, legal processes and legitimate governmental requests.

4. When We Share Your Information

We do not intend to share your personal information indiscriminately. We may disclose information where reasonably necessary to operate SareeGenz and provide our services, including with:

• Payment providers to process transactions securely.
• Shipping and logistics partners to deliver purchases and support delivery-related services.
• Technology and service providers that help us host, maintain, secure or operate our website and business systems.
• Analytics or marketing providers where such services are used to understand website performance or communicate relevant offers, subject to applicable requirements and your choices.
• Professional advisers such as legal, accounting or other advisers where reasonably required.
• Authorities or other parties where disclosure is required by law, legal process, or is reasonably necessary to protect rights, safety, property or the security of our services.

Service providers that process information on our behalf may be subject to contractual or other obligations appropriate to the services they provide.

5. Cookies and Similar Technologies

SareeGenz may use cookies, pixels, local storage and similar technologies to help the website function, remember preferences, understand website usage, improve performance and, where applicable, measure the effectiveness of marketing.

Cookies may include:

• Essential cookies required for core website functions such as navigation, cart and checkout.
• Preference or functional cookies that help remember choices and improve the browsing experience.
• Analytics cookies that help us understand how visitors use the website.
• Marketing or advertising technologies that may help measure campaigns or show more relevant communications, where enabled.

You can generally manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Marketing Communications

If you choose to receive marketing communications from SareeGenz, we may use your contact details to send information about new collections, offers, launches, styling inspiration or other brand updates.

You can opt out of promotional emails or messages by using the unsubscribe or opt-out mechanism included in the relevant communication, or by contacting us using the details below.

Even if you opt out of marketing communications, we may still send non-promotional messages that are necessary to fulfil an order or provide a service, such as order confirmations, delivery updates or important account communications.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account and device, including keeping passwords confidential and using secure networks when appropriate.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business and accounting records, resolve disputes, enforce agreements and comply with applicable legal obligations.

When information is no longer reasonably required, we may securely delete it, anonymise it, or otherwise dispose of it in accordance with applicable requirements and our operational practices.

9. Your Privacy Choices and Rights

Depending on applicable law and your circumstances, you may have rights or choices concerning your personal information, which may include the ability to request access to, correction of, or deletion of certain information, or to withdraw consent where processing is based on consent.

You may also contact us if you have a question, concern or complaint regarding the way your personal information is handled. We may need to verify your identity before acting on certain requests.

To exercise a privacy-related request, please contact us at support@sareegenz.com .

10. Third-Party Websites and Services

Our website may contain links or integrations to websites and services operated by third parties. This Privacy Policy applies to SareeGenz’s website and does not govern the privacy practices of independent third parties.

We encourage you to review the privacy policies of any third-party service before providing personal information to it.

11. Children’s Privacy

Our website is intended for general consumers and is not directed specifically at children. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology or applicable legal requirements.

When we update the policy, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically so that you remain informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have a concern about how your information is handled, please contact SareeGenz:

Thank you for trusting SareeGenz. We believe tradition should evolve, and that your privacy should be treated with the same care as every saree we curate.