Terms & Conditions

1. Acceptance of These Terms

Welcome to SareeGenz. These Terms & Conditions (“Terms”) govern your access to and use of the SareeGenz website, including browsing, purchasing products and interacting with our online services.

By accessing or using the website, you agree to be bound by these Terms, together with any policies or additional terms referenced on the website. If you do not agree with these Terms, please do not use the website.

2. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website or infringe the rights of SareeGenz or any other person.

You must not attempt to gain unauthorised access to any part of the website, introduce malicious code, interfere with website security, scrape or systematically copy website content without permission, or use the website for fraudulent or unlawful purposes.

3. Products, Descriptions & Availability

SareeGenz aims to provide accurate product descriptions, images, colours, measurements and other information. However, colours may appear differently depending on your screen, device settings, lighting and photography.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products or make changes to product specifications where reasonably necessary.

Traditional textiles, prints, embellishments and handmade or artisan details may naturally have minor variations. Such characteristics may be part of the individuality of a product and should not automatically be considered defects.

4. Pricing & Payments

Prices displayed on the website are subject to change. The applicable price for an order is the price shown at the time the order is placed, subject to any applicable correction or cancellation rights.

Payments are processed through the payment methods made available at checkout. You agree to provide accurate and complete billing information and to use a payment method that you are authorised to use.

If a material pricing, product or technical error occurs, SareeGenz may contact you before fulfilling the order or may cancel the affected order and provide an appropriate refund where payment has already been received.

5. Orders & Order Confirmation

Placing an order through the website constitutes an offer to purchase the selected products. An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted if additional verification is required.

We reserve the right to refuse, cancel or limit an order where there is a reasonable basis to do so, including suspected fraud, product unavailability, pricing or listing errors, payment issues, or circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund through the applicable payment method or process.

6. Shipping & Delivery

Orders are shipped to the delivery address provided by you at checkout. You are responsible for ensuring that the address, phone number and other delivery details supplied to us are accurate.

Estimated delivery timelines may vary depending on the destination, availability, courier operations, holidays, weather, local conditions and other circumstances. Delivery estimates are therefore indicative and not a guarantee unless expressly stated otherwise.

Once an order has been handed over to a third-party logistics provider, delivery may also be subject to that provider’s operational terms and conditions.

7. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by the return/refund policy displayed on the SareeGenz website and applicable to the relevant order.

Products may be required to meet specified conditions for a return or exchange, including applicable time limits, original condition, tags, packaging and proof of purchase. Certain products may be non-returnable or subject to special conditions where expressly stated on the website.

Before returning a product, please review the current SareeGenz return instructions or contact customer support. Do not send products to an address that has not been authorised by SareeGenz.

8. Product Images & Website Content

All product photographs, descriptions, graphics, text, logos, designs and other materials displayed on the website are provided for informational and commercial purposes. While we make reasonable efforts to keep information current and accurate, occasional typographical, technical or display errors may occur.

9. Intellectual Property

The SareeGenz name, logo, brand identity, website design, product photography, graphics, written content, original designs and other materials made available through the website may be protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from SareeGenz content without prior written permission, except where permitted by applicable law.

10. Reviews, Feedback & User Content

If you submit a review, photograph, testimonial, feedback or other content to SareeGenz, you represent that you have the necessary rights to provide that content and that it does not unlawfully infringe another person’s rights.

By voluntarily submitting content for publication or promotional use, you grant SareeGenz a non-exclusive, royalty-free right to use, reproduce, display and share that content for legitimate brand, website and marketing purposes, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, offensive, defamatory, irrelevant, fraudulent, or otherwise inappropriate for the website.

11. Third-Party Services & Links

The website may use or link to third-party services, including payment processors, delivery providers, analytics services, social-media platforms and other technology providers. These third parties may operate under their own terms and privacy policies.

SareeGenz is not responsible for the independent content, policies, availability or practices of third-party websites or services.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SareeGenz will not be responsible for indirect, incidental, special, consequential or punitive losses arising from your use of, or inability to use, the website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

13. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold SareeGenz and its relevant representatives, service providers and personnel harmless from claims, losses, liabilities and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.

When we make changes, we will update the “Last updated” date on this page. Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over SareeGenz, subject to applicable law.

16. Contact Us

If you have questions regarding these Terms, an order, a product, delivery, returns or any other matter concerning SareeGenz, please contact us:

Thank you for choosing SareeGenz — where tradition is reimagined for her.